Hyundai Motor Group has launched a customer service robot that independently communicates with people using recognition capabilities and mobility functions.
Named ‘DAL-e’, an acronym for ‘drive you, assist you, link with you-experience’, Hyundai says the new robot is designed to pioneer the future of automated customer services using state-of-the-art artificial intelligence technology for facial recognition as well as an automatic communication system based on a language-comprehension platform.
Dong Jin Hyun, vice president and head of the robotics lab at Hyundai Motor Group said: “The DAL-e is a next-generation service platform that can offer automated customer services anytime.
“It is expected to become a messenger capable of delivering consistent messages to customers in a more intimate and personal way than conventional robots.
“With continuous updates and improvements, the DAL-e will provide fresh, pleasant experiences to our valued customers in a contact-free environment.
“Our objective is to enable the DAL-e to engage in a smooth and entertaining communication with customers and present valuable services to them.”
In the event that a customer enters a showroom without wearing a mask, the android advises the customer to wear one.
It can engage in automated and smooth dialogue with customers by providing useful information on products and services and responding to verbal and screen touch commands.
The DAL-e can move freely and escort customers to designated spots using its omnidirectional four wheels.
It also purveys information, explaining vehicles and technologies by connecting wirelessly to a large display screen, beckoning visitors to take photos with it, and providing gestured feedbacks using its movable arms.
At the exhibition hall where it is being pilot-operated, the DAL-e is credited with easing the staff’s workflow and offering hands-on help to customers, including those who do not prefer to be assisted by human staff in light of the COVID-19 circumstances, as well as those who visit the venue during busy peak times such as the weekend.
Hyundai Motor Group plans to continuously update the DAL-e based on data from pilot operations, perfecting its operational capabilities as an advanced android robot.