Motor Codes passes CTSI audit

Watchdog is praised for strengthening consumer protection as a result of bringing ADR in-house

Motor Codes passes CTSI audit
Motor Codes was assessed with stringent checks which included member compliance and handling of complaints by motorists.

Motor Codes, the government-backed consumer watchdog for the automotive industry, has announced that all three of its codes of practice for service and repair, vehicle warranty products and new cars have met the requirements of the Chartered Trading Standards Institute’s (CTSI) Consumer Codes Approval Scheme (CCAS).

The CCAS was launched in 2001 by the former Office of Fair Trading (OFT) to give the public increased confidence in trade associations and business organisations that operate codes of practice.

The assessment examined areas such as the compliance of members, the consumer complaints procedure including Alternative Dispute Resolution (ADR), marketing and advertising by code members, and how the information of vehicle owners is being used to improve the codes and rates of customer satisfaction.

High praise

Bill Fennell, managing director of Motor Codes, said: “With all three passing the audit with flying colours, this is an encouraging endorsement by the CTSI, that as a self-regulatory body, we are doing everything possible to guarantee that today’s motorists are being treated honestly and fairly.”

The results show that Motor Codes is fulfilling all of its obligations as a ‘code sponsor’, and that their member base meets CCAS’ core criteria.

Leon Livermore, chief executive of the CTSI, said: This regular assessment is critical, because when consumers see the CTSI Approved Code logo, it means that members of Motor Codes can be trusted and are reputable.

“Therefore without this important monitoring, we are at risk of compromising the protection of customers and industry standards.”

To find out more about Motor Codes and to view the benefits of membership, select ‘more details’ below.

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