Volkswagen has promised to ‘regain the trust’ of UK customers but said it will not pay any compensation to affected UK owners, despite offering more than 480,000 US customers a pay-out.
VW’s UK chief executive, Paul Willis said the money is better spent on recalling and fixing car fitted with the device.
In a statement published last week, Willis said: “Rather than offering a separate financial payment as a goodwill gesture at this stage, we think that, with the fix just around the corner, the sums available for such a goodwill payment should be spent on maximising the uptake of the technical measures among customers, and ensuring it is done with as little inconveniences to them as possible.”
The news will come as a disappointment to UK owners who had previously been told that they would receive compensation.
In December, VW’s chief executive, Matthias Mueller said: “There will be an attractive package, let’s call it compensation, for the reduction in value of cars.”
He later confirmed that this applied to UK owners but it now appears that this will not be honoured.
Jim Holder, editor of What Car? magazine, said that VW has breached the trust of its customers.
“Unless the company backs its verbal apologies with material evidence of its sorrow then I think it is making its battle to re-earn credibility among fair-minded car buyers significantly tougher,” he explained.
The scandal-ridden company has said that the plans for recalls and fixes are currently being finalised.