MOT examiners urged to be patient with new MOT roll-out

Test stations across the country are experiencing major problems with the new MOT testing service

MOT examiners urged to be patient with new MOT roll-out
Switchover to new MOT testing service continues but some garages are experiencing problems.

Vehicle examiners are reporting major issues with the new MOT testing service, with the majority of problems concerning system speed, error messages and even prolonged periods of system downtime.

The DVSA has acknowledged that some testing stations have been experiencing issues during the switch-over process and have advised garages to report any problems directly to them by calling 0330 123 5654.

Speaking on the latest system outages, DVSA’s MOT Service Manager, Neil Barlow, told GW: “We are aware that some garages had issues accessing the service yesterday morning.

“There is a contingency process in place and all garages were still able to carry out tests and issue MOT certificates. This issue has now been resolved.”

The new web-based system will give garages greater flexibility for recording and managing MOT test results and can be accessed from any internet-connected device.

More than 3,500 garages are now using the new system, which has so far processed over 60,000 real MOT tests.

Around 65 per cent of the MOT trade have claimed new accounts.

Gradual system roll-out

Barlow added: “We have worked very closely with the MOT industry to develop the new service, which is being gradually rolled out to garages over the summer.

“We are continuing to update and improve the service in line with feedback from users.

Barlow explained that the DVSA have put “temporary workarounds” in place for some of the known issues, permanent fixes will be made as soon as possible.

The move to the new MOT testing service will continue to be rolled out until the end of August 2015, when it’s expected that all 22,500 MOT garages will be using the new system.

The old system will be switched off at every garage by the end of September 2015.

Teething problems

Despite the issues experienced so far, IGA Director Stuart James is confident the DVSA is working hard to ensure the industry benefits from an updated system.

Speaking to GW, James said: “We’ve worked very closely with the DVSA over the last 18 months and we understand that there have been some teething problems, indeed there still are some teething problems but I’m anticipating that they will meet their deadline.

“We have to be there for our member’s if their businesses are being affected by this but in the long-term, it will be better for garages and we give our support to the DVSA to help them achieve their goals in this project.”

David Walters, owner of DKW-Autos in Liverpool, DVSA VTS council member and administrator of The MOT Testers and AE’s Forum (MTAETA) told GW: “It’s a good system but people need to understand that it’s deliberately very limited at the moment.

“The main priority from DVSA’s point of view is to ensure that test stations across the country are online and active before the cut-off date in September.

“I think the general advice is just to be patient.”

Extensive task

Mr Walters said the data transfer is an extensive task for the DVSA, he added: “It’s coming from a system that was built in the early 2000’s, you have to consider the extent of the task here.

“The data is having to be translated, transferred and then imported into the new database and there’s 38 million class 4 MOTs a year, plus HGV and motorcycle tests – every class of MOT is on this new system.”

One registered user on the MTAETA forum last week posted: “This is the first time that I have used the new system, and in my opinion after reading all of the issues that people are having with it, I feel that it should not have been rolled out until it was working as it should be.

“[It’s] very poor, and it’s testing stations that are suffering because of it.”

However, not everyone has been experiencing problems with the switchover.

Shaun Miller of Millers Garage in Newbury, Berkshire went live with Comp 2 last month and told GW that the switchover process itself seamless.

Flexibility

Mr Miller said: “We bought a desktop computer and built a desk by the MOT bay, connected to the Internet and awaited DVSA instructions.

“I love not having a smart card and I love the fact it’s cloud based.

“We don’t have to back up anything, the system is user friendly a uses what I would describe at the Apple era platform, by that I mean everything is crisp and sharp with no clutter.

“I have to interest of time for people that get stuck in the past and don’t like change.”

Have you made the switch yet? Let us know how it’s been for your business, how have your customers reacted to the problems? Share your concerns and experiences in the comments below.

260 Comments

  1. We have been on the new system since Thursday, we experienced problems Sunday, Monday and today Tuesday – we are still testing in contingency.

    Reply
    • System and its implementation is simply not fit for purpose. Beta testing was a farce, First Helpdesks lost and mis-recorded trouble tickets, not a single problem was reported fixed, and then we were congratulated for our BETA test input despite having never once managed to get on the system during 6 weeks!. Live testing is now incredibly slow on the few occasions when the system is live. Finally we are so infuriated by the poor DVSA communication that we have emailed the Minister of State asking to be allowed back onto MOT Comp until DVSA fix things properly..

      Reply
      • We could always revert to the old system of a VT20 pad and a stamp. Plus calculating the pass & fail rate every month. No we don’t !!! We would like a system that is reliable and simple to use. Remember what happened in 2005 ? Yes the system had issues in which the ET pad had to be used and it had other problems but in the end it sorted itself out. The difference now appears to be that there are numerous problems with the system and the lack of support from the DVSA and its contractors. Lets hope the issues can be resolved soon and we can “Carry On Testing” !!!!

        Reply
  2. We have been on the new system since Thursday, we experienced problems Sunday, Monday and today Tuesday – we are still testing in contingency.

    Reply
    • System and its implementation is simply not fit for purpose. Beta testing was a farce, First Helpdesks lost and mis-recorded trouble tickets, not a single problem was reported fixed, and then we were congratulated for our BETA test input despite having never once managed to get on the system during 6 weeks!. Live testing is now incredibly slow on the few occasions when the system is live. Finally we are so infuriated by the poor DVSA communication that we have emailed the Minister of State asking to be allowed back onto MOT Comp until DVSA fix things properly..

      Reply
      • We could always revert to the old system of a VT20 pad and a stamp. Plus calculating the pass & fail rate every month. No we don’t !!! We would like a system that is reliable and simple to use. Remember what happened in 2005 ? Yes the system had issues in which the ET pad had to be used and it had other problems but in the end it sorted itself out. The difference now appears to be that there are numerous problems with the system and the lack of support from the DVSA and its contractors. Lets hope the issues can be resolved soon and we can “Carry On Testing” !!!!

        Reply
  3. We switched over to Online Testing yesterday and have had Contingency Testing codes sent through both yesterday AND today! Whilst I understand that there may well be issues with a change this big DVSA have to understand that for a lot of Independent Garages MOT Testing is our livelihood and we have spent a lot of money on equipment to maintain THEIR standards, why cant they ensure a smooth roll out!

    Reply
  4. We switched over to Online Testing yesterday and have had Contingency Testing codes sent through both yesterday AND today! Whilst I understand that there may well be issues with a change this big DVSA have to understand that for a lot of Independent Garages MOT Testing is our livelihood and we have spent a lot of money on equipment to maintain THEIR standards, why cant they ensure a smooth roll out!

    Reply
  5. There is widespread total failure again this morning. It is not possible to contact the helpdesk and the communication from the DVSA is poor

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  6. There is widespread total failure again this morning. It is not possible to contact the helpdesk and the communication from the DVSA is poor

    Reply
  7. We have only been on the system since the 14th August 2015 and every day so far the system has crashed, not logged on, been slow carrying out tests. The system is unreliable and are unable to let customers to wait for an MOT due to unable to carry out tests or even log on or off.

    Finding very difficult to run our two MOT sites with this system. Sort it out DSVA.

    Reply
  8. We have only been on the system since the 14th August 2015 and every day so far the system has crashed, not logged on, been slow carrying out tests. The system is unreliable and are unable to let customers to wait for an MOT due to unable to carry out tests or even log on or off.

    Finding very difficult to run our two MOT sites with this system. Sort it out DSVA.

    Reply
  9. We went live on the new August 5th and every day the system is down with things that wont print or contingency testing. You can’t get through on the phone system it either rings and cuts you off or plays music to you. It’s OK saying be patient, it’s not them that has to explain to customer why they can’t have their retest or proper MOT certificate. Like today, a customer couldn’t tax their car as the test won’t be live on the system.

    Reply
  10. We went live on the new August 5th and every day the system is down with things that wont print or contingency testing. You can’t get through on the phone system it either rings and cuts you off or plays music to you. It’s OK saying be patient, it’s not them that has to explain to customer why they can’t have their retest or proper MOT certificate. Like today, a customer couldn’t tax their car as the test won’t be live on the system.

    Reply
  11. this is supposed to be progress what was wrong with the old system

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  12. this is supposed to be progress what was wrong with the old system

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  13. Not having a happy experience with the new system, second day (today = 18/18/15) in a row that the system has failed. The problem is, the MOT testers will sit and keep trying to get on the website wasting valuable time. By the time we receive an email from DVSA telling us to use contingency testing they (the testers) will have wasted too much time which put’s us behind with scheduled tests. Further, the testers are worried that when they play “catch-up” when the system is live again, they will be flagged up as either not adhering to the set down procedures regarding time taken to perform a test etc.

    Reply
  14. Not having a happy experience with the new system, second day (today = 18/18/15) in a row that the system has failed. The problem is, the MOT testers will sit and keep trying to get on the website wasting valuable time. By the time we receive an email from DVSA telling us to use contingency testing they (the testers) will have wasted too much time which put’s us behind with scheduled tests. Further, the testers are worried that when they play “catch-up” when the system is live again, they will be flagged up as either not adhering to the set down procedures regarding time taken to perform a test etc.

    Reply
  15. We have been on the new system just over a week. The e-mail giving our roll out date was never received. We came to log on at 8.30 on the Monday morning to find out that our old system no longer worked. The AE and one of our testers couldn’t log on for two days. Ringing 0330 123 5654 is an absolute joke unless you have nothing better to do than hang around waiting for someone to answer. Our AE rang the number as he couldn’t log on and after 40 minutes the phone was answered, he stated that we were having problems and the person at the other end of the phone disconnected the line. We had contingency testing yesterday and after being assured the problem was sorted, we’re on contingency testing again today. When it’s “working” we often can’t print the original documents and have to issue them as reprints. This is how we earn a living and this system is an absolute joke.

    Reply
  16. We have been on the new system just over a week. The e-mail giving our roll out date was never received. We came to log on at 8.30 on the Monday morning to find out that our old system no longer worked. The AE and one of our testers couldn’t log on for two days. Ringing 0330 123 5654 is an absolute joke unless you have nothing better to do than hang around waiting for someone to answer. Our AE rang the number as he couldn’t log on and after 40 minutes the phone was answered, he stated that we were having problems and the person at the other end of the phone disconnected the line. We had contingency testing yesterday and after being assured the problem was sorted, we’re on contingency testing again today. When it’s “working” we often can’t print the original documents and have to issue them as reprints. This is how we earn a living and this system is an absolute joke.

    Reply
  17. the worst thing is the dvsa officials who police the mot system claim to know nothing about the new system and have apparently been told not to get involved in any way. So how the hell are they going to tell us where we have been going wrong when they make their surprise visit!!

    Reply
  18. the worst thing is the dvsa officials who police the mot system claim to know nothing about the new system and have apparently been told not to get involved in any way. So how the hell are they going to tell us where we have been going wrong when they make their surprise visit!!

    Reply
  19. This article is far from reality – the system is not fit for purpose and is costing garage owners big! A government agency getting it wrong – who’d have thought it? Disgusted!

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  20. This article is far from reality – the system is not fit for purpose and is costing garage owners big! A government agency getting it wrong – who’d have thought it? Disgusted!

    Reply
  21. We switched over two weeks ago, and will mirror the already made comments, Yesterday and today have been a joke, and as much as the Contingency codes have been put in place, you need to be logged into the system to be able to print out the Contingency Certificates !! We had a small opening yesterday to log into the site before it went down again to be able to print the Certificates out and we will make sure we always keep one copy of each to be able to make duplicates in the future. We see this situation only getting worse as more MOT testing stations make the switch.

    Reply
    • You don’t have to log on to print contingency certificates. There was an email sent with links to each certificate on it, make sure you scroll to bottom of email.

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      • Can you tell me the date of that email as I must have either missed it (not found it) or never received it and I shall ask DVSA to send it

        Reply
  22. We switched over two weeks ago, and will mirror the already made comments, Yesterday and today have been a joke, and as much as the Contingency codes have been put in place, you need to be logged into the system to be able to print out the Contingency Certificates !! We had a small opening yesterday to log into the site before it went down again to be able to print the Certificates out and we will make sure we always keep one copy of each to be able to make duplicates in the future. We see this situation only getting worse as more MOT testing stations make the switch.

    Reply
    • You don’t have to log on to print contingency certificates. There was an email sent with links to each certificate on it, make sure you scroll to bottom of email.

      Reply
      • Can you tell me the date of that email as I must have either missed it (not found it) or never received it and I shall ask DVSA to send it

        Reply
  23. Our mot testers love the new system when it works, finding it much easier however they don’t love the 3 days downtime and taking over 2 and half hours to complete a test, the contingency process is no use once you have already booked on to the car, we had someone waiting yesterday over 2 hours, car was finished but we couldn’t print off the certificate, we then get helpful emails after the problem saying to use contingency code…

    I appreciate the lazy excuses about the data transfer of 38 million records, but that’s not the issue, its the systems seem unable to cope with demand, something many managers who know little about IT systems can understand, the old system handled the same amount of data, but the old system didn’t have to process web pages, in data term’s its probably less than before, and simpler, but in overhead’s on the servers its increased at least tenfold, feels like another case of people listening to sales people and not the engineers, but why would anyone listen to the people who create the stuff when you get sales people on big bonus’s for selling a product that not only doesn’t exist, but hasn’t been tested yet, good times!

    Reply
    • Spot on Darren. Could not have put it any better!

      Reply
  24. Our mot testers love the new system when it works, finding it much easier however they don’t love the 3 days downtime and taking over 2 and half hours to complete a test, the contingency process is no use once you have already booked on to the car, we had someone waiting yesterday over 2 hours, car was finished but we couldn’t print off the certificate, we then get helpful emails after the problem saying to use contingency code…

    I appreciate the lazy excuses about the data transfer of 38 million records, but that’s not the issue, its the systems seem unable to cope with demand, something many managers who know little about IT systems can understand, the old system handled the same amount of data, but the old system didn’t have to process web pages, in data term’s its probably less than before, and simpler, but in overhead’s on the servers its increased at least tenfold, feels like another case of people listening to sales people and not the engineers, but why would anyone listen to the people who create the stuff when you get sales people on big bonus’s for selling a product that not only doesn’t exist, but hasn’t been tested yet, good times!

    Reply
    • Spot on Darren. Could not have put it any better!

      Reply
  25. Absolutely disgraceful! The system is plagued with problems and customers are not happy at all, not only that but DVDs in their infinite wisdom have shut down the helpline as well. Just disgusting behaviour treating small businesses with complete disregard & contempt as usual.

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  26. Absolutely disgraceful! The system is plagued with problems and customers are not happy at all, not only that but DVDs in their infinite wisdom have shut down the helpline as well. Just disgusting behaviour treating small businesses with complete disregard & contempt as usual.

    Reply
  27. Its a disgrace that 2 days into the new system we have only been able to test one vehicle not in contingency mode. I feel that we are treated so poorly as MOT testers and garages because DVSA know testing is a vital part of our revenue stream and we can go nowhere else. We are taken to task about maintaining standards by DVSA but who monitors their performance and standards. If there was an alternative to dealing with DVSA we would all be using them. Hang your heads in shame DVSA you even turned you phones off.

    Reply
  28. Its a disgrace that 2 days into the new system we have only been able to test one vehicle not in contingency mode. I feel that we are treated so poorly as MOT testers and garages because DVSA know testing is a vital part of our revenue stream and we can go nowhere else. We are taken to task about maintaining standards by DVSA but who monitors their performance and standards. If there was an alternative to dealing with DVSA we would all be using them. Hang your heads in shame DVSA you even turned you phones off.

    Reply
  29. We went live on Wednesday last week, within a hour we were unable to use the system for the rest of the day. Monday this week most of the day we were unable to use system. Today, Tuesday we are using contingency testing again.
    I have to say at present this system is not fit for purpose. It is causing so much disruption to our operating of mots. We waited over 1.5 hours yesterday, before we had a code to use contingency testing. You are unable to speak with people on the helpline, I waited over 45 minutes Monday and gave up.
    Wednesday last week I waited over 30 minutes and gave up. The system should have been a lot more robust than the current system we have been asked to use.
    At present not a happy test station.

    Reply
  30. We went live on Wednesday last week, within a hour we were unable to use the system for the rest of the day. Monday this week most of the day we were unable to use system. Today, Tuesday we are using contingency testing again.
    I have to say at present this system is not fit for purpose. It is causing so much disruption to our operating of mots. We waited over 1.5 hours yesterday, before we had a code to use contingency testing. You are unable to speak with people on the helpline, I waited over 45 minutes Monday and gave up.
    Wednesday last week I waited over 30 minutes and gave up. The system should have been a lot more robust than the current system we have been asked to use.
    At present not a happy test station.

    Reply
  31. As with all the previous comments it is turning into a total nightmare where we cannot even get through to DVSA to get a contingency code just to carry on testing which is all we want to do in our busy schedule. When eventually the codes are available we are well & truly into our working day !!!

    Reply
  32. As with all the previous comments it is turning into a total nightmare where we cannot even get through to DVSA to get a contingency code just to carry on testing which is all we want to do in our busy schedule. When eventually the codes are available we are well & truly into our working day !!!

    Reply
  33. Once again second day on new system and on contingency , what a joke and its the garages that suffer plus having to explain the problems to customers.

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  34. Once again second day on new system and on contingency , what a joke and its the garages that suffer plus having to explain the problems to customers.

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  35. This system is not fit for purpose and should never have been put live until it was working correctly. I can only guess at the amount of money this is costing other garages in loss of time and business.

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  36. This system is not fit for purpose and should never have been put live until it was working correctly. I can only guess at the amount of money this is costing other garages in loss of time and business.

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  37. I echo every single comment above. It is not fit for purpose, they have had enough time and money thrown at this to be able to test it properly before allowing garages to go live on it. Heads really should roll over it. It’s OK for them though isn’t it they don’t have to face the customers or experience the adverse impact on their livelihood. Disgrace.

    Reply
  38. I echo every single comment above. It is not fit for purpose, they have had enough time and money thrown at this to be able to test it properly before allowing garages to go live on it. Heads really should roll over it. It’s OK for them though isn’t it they don’t have to face the customers or experience the adverse impact on their livelihood. Disgrace.

    Reply
  39. system now down for the second day. this system just wasn’t ready for roll out its a absolute joke. i have customers mots that have expired that have had to leave their cars with me until the system is running again. contingency testing is all well and good if you can get on the system to print a copy off to then make copies of. testing stations have done everything asked of them to make the switch over as smooth as possible its just a shame DVSA haven’t kept up their end of the bargain by providing a system fit for purpose

    Reply
  40. system now down for the second day. this system just wasn’t ready for roll out its a absolute joke. i have customers mots that have expired that have had to leave their cars with me until the system is running again. contingency testing is all well and good if you can get on the system to print a copy off to then make copies of. testing stations have done everything asked of them to make the switch over as smooth as possible its just a shame DVSA haven’t kept up their end of the bargain by providing a system fit for purpose

    Reply
  41. The system is an absolute disaster, two days running now the system has been down, with the old system switched off we are back to the old days of handwriting so called contingency certificates. It is & looks from a customer point of view a very amateurish operation!

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  42. The system is an absolute disaster, two days running now the system has been down, with the old system switched off we are back to the old days of handwriting so called contingency certificates. It is & looks from a customer point of view a very amateurish operation!

    Reply
  43. once again a government cockup, system not fit for purpose , poor/no back up, and local office enforcement officers burying there heads, its not that if you make a mistake !
    Its costing money in lost trade and unhappy customers without the stress . May be DVSA should compensate for time lost, and work duplicated. The dodgey test stations will be loving this.!

    Reply
  44. once again a government cockup, system not fit for purpose , poor/no back up, and local office enforcement officers burying there heads, its not that if you make a mistake !
    Its costing money in lost trade and unhappy customers without the stress . May be DVSA should compensate for time lost, and work duplicated. The dodgey test stations will be loving this.!

    Reply
  45. I totally agree with all the previous comments,i have wasted at least a day so far trying to get through to the dvsa then holding and listening to music,the times i did get through they where very helpful,i also was not told that i was going live on the new system until the old one told me it wasn’t registered at this site,although the old system was far from perfect it was a lot better than the new one which is fairly useless and unfit for task.

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  46. I totally agree with all the previous comments,i have wasted at least a day so far trying to get through to the dvsa then holding and listening to music,the times i did get through they where very helpful,i also was not told that i was going live on the new system until the old one told me it wasn’t registered at this site,although the old system was far from perfect it was a lot better than the new one which is fairly useless and unfit for task.

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  47. Been active since last Thursday nothing but problems very disruptive to the working day I can see some testers and stations giving up testing if it carries on

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  48. Been active since last Thursday nothing but problems very disruptive to the working day I can see some testers and stations giving up testing if it carries on

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  49. Mr Barlow should actually ask the people actually trying to work the system instead of his yes men. On our forum members are not a happy bunch.

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  50. Mr Barlow should actually ask the people actually trying to work the system instead of his yes men. On our forum members are not a happy bunch.

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  51. ABSOLUTE DISGRACE !!!!!
    We didnt recieve any e-mail about transfer to the new system
    We are unable to even print off contingency forms
    The help line is a joke if we operated our testing station like this we would be shut down by the government department that cant even organise its self !!!!

    Reply
  52. ABSOLUTE DISGRACE !!!!!
    We didnt recieve any e-mail about transfer to the new system
    We are unable to even print off contingency forms
    The help line is a joke if we operated our testing station like this we would be shut down by the government department that cant even organise its self !!!!

    Reply
  53. The old system wasn’t faultless but it worked. This is a backwards leap. All the improvements added to the old system over the years have been stripped away from the new website. It isn’t fit for purpose, we knew it wouldn’t be, and our businesses are suffering as a result.

    Reply
  54. The old system wasn’t faultless but it worked. This is a backwards leap. All the improvements added to the old system over the years have been stripped away from the new website. It isn’t fit for purpose, we knew it wouldn’t be, and our businesses are suffering as a result.

    Reply
  55. Agree with all of the above. For us its the third time we have had the system go down last week it was 2 hrs in a queue to support desk, before the line went dead, and a further wait for a CT code email to arrive.
    When the systems are up and running again, go to print a contingency certificate, this opens a PDF file for you to print if you click Save As and save it to your Desktop. You will find an icon appear of the PDF file for the certificates. This means rather than having bits of paper floating around you can open the PDF document icon on your Desktop and print as and when you need them.

    Reply
  56. Agree with all of the above. For us its the third time we have had the system go down last week it was 2 hrs in a queue to support desk, before the line went dead, and a further wait for a CT code email to arrive.
    When the systems are up and running again, go to print a contingency certificate, this opens a PDF file for you to print if you click Save As and save it to your Desktop. You will find an icon appear of the PDF file for the certificates. This means rather than having bits of paper floating around you can open the PDF document icon on your Desktop and print as and when you need them.

    Reply
  57. We are only on the second day of the new system and have nothing but problems. We are also on contingency testing and hoping and praying that we can print off all the mots when we are finally up and running again (if ever). We do not understand why they got rid of the old system – it worked. We cannot have customers waiting now as tests are taking far too long, and also we are losing money hand over fist. Until they know for sure that the new system is going to work and keep working, think it would be better to go back to the old one. Thanks for the stress and the headaches.

    Reply
  58. We are only on the second day of the new system and have nothing but problems. We are also on contingency testing and hoping and praying that we can print off all the mots when we are finally up and running again (if ever). We do not understand why they got rid of the old system – it worked. We cannot have customers waiting now as tests are taking far too long, and also we are losing money hand over fist. Until they know for sure that the new system is going to work and keep working, think it would be better to go back to the old one. Thanks for the stress and the headaches.

    Reply
  59. Went over to new mot testing two days ago and still on contingency testing. System too slow and we are one of the lucky ones as we have super fast broadband. System has been rushed and been developed by people who don’t live in the real world. Far many of us MOT’s are our main form of business. We should be able to sue for loss of earnings

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  60. Went over to new mot testing two days ago and still on contingency testing. System too slow and we are one of the lucky ones as we have super fast broadband. System has been rushed and been developed by people who don’t live in the real world. Far many of us MOT’s are our main form of business. We should be able to sue for loss of earnings

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  61. Comp2 is not fit for purpose and an utter disgrace.
    ‘Be patient’? Don’t patronise me. This is our living we’re talking about.

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  62. Comp2 is not fit for purpose and an utter disgrace.
    ‘Be patient’? Don’t patronise me. This is our living we’re talking about.

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  63. What an absolute mess , NO emails to inform of switch over , NO contact , NO backup , cant even do contingency testing . Who is going to pay for this ? As usual the garages have to take the abuse and lack of understanding from the angry customers . ABSOLUTE JOKE.

    Reply
    • The above article has no relevance to what is happening in reality , as I originally said . Why it was felt this needed to be edit out is just another example of people in authority ignoring the people on the ground dealing with this in real life and the day to day running of a garage .

      Reply
  64. What an absolute mess , NO emails to inform of switch over , NO contact , NO backup , cant even do contingency testing . Who is going to pay for this ? As usual the garages have to take the abuse and lack of understanding from the angry customers . ABSOLUTE JOKE.

    Reply
    • The above article has no relevance to what is happening in reality , as I originally said . Why it was felt this needed to be edit out is just another example of people in authority ignoring the people on the ground dealing with this in real life and the day to day running of a garage .

      Reply
  65. I would like to know if the government big wigs are prepared to cover the costs of testing stations losing business or worse still ‘going under’. You can not charge ‘Joe Public’ extra money because their MOT has taken 2+hrs. It has been almost a month now with 3/4 of that time lost because the system does not work. Even the bloody engineers at the help center say that this was not ready for release! Hopefully, we’ll survive and enjoy using the new system once it has been ironed out. In the meantime, i’ll continue to take from Peter to pay Paul, while we’re sorting the backlog!

    Reply
  66. I would like to know if the government big wigs are prepared to cover the costs of testing stations losing business or worse still ‘going under’. You can not charge ‘Joe Public’ extra money because their MOT has taken 2+hrs. It has been almost a month now with 3/4 of that time lost because the system does not work. Even the bloody engineers at the help center say that this was not ready for release! Hopefully, we’ll survive and enjoy using the new system once it has been ironed out. In the meantime, i’ll continue to take from Peter to pay Paul, while we’re sorting the backlog!

    Reply
  67. What a set of goons dvsa. This system was never ready and should never have been rolled out untill it was fully tested and all the data transferred any web based system is open to abuse and attack. It’s obvious that the server cant cope,what a load of c**p.

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  68. What a set of goons dvsa. This system was never ready and should never have been rolled out untill it was fully tested and all the data transferred any web based system is open to abuse and attack. It’s obvious that the server cant cope,what a load of c**p.

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  69. Agree this is a rubbish system at this time, only two days in with more off than on. But the problem is no one will listen to mot stations unless we make a mistake. This system is here to stay good or bad and we as users will take the financial brunt yet again and dvso vosa or what ever the abbreviation is will just say suck it up or leave. They go home at 5 and dont care less

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  70. Agree this is a rubbish system at this time, only two days in with more off than on. But the problem is no one will listen to mot stations unless we make a mistake. This system is here to stay good or bad and we as users will take the financial brunt yet again and dvso vosa or what ever the abbreviation is will just say suck it up or leave. They go home at 5 and dont care less

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  71. For years the mot service has been kept a ‘tight ship’, but with all these cut backs the system as a whole has slipped into a mass of poor standards. Who is your local DVSA examiner? does any one know who to make contact with them about normal MOT station running? The total lack of consistent information regarding to the MOT scheme is a constant problem, where are we to find the info we need? i find it on random internet pages, but does appear to be all over the place. No longer recording calibrations, No equipment records? No contact with DVSA, no one to see face to face. We are left on our own now to fumble along and hope we get it all right.
    Now we are dumped with a slow or non communicative on-line system which does not work, have you tried to search for a failure Item yet? Most searches do not work. We are wasting so much time on this system, getting behind our work, then the time taken to try and put it all back on again when the system kind of works again…hell.

    Reply
  72. For years the mot service has been kept a ‘tight ship’, but with all these cut backs the system as a whole has slipped into a mass of poor standards. Who is your local DVSA examiner? does any one know who to make contact with them about normal MOT station running? The total lack of consistent information regarding to the MOT scheme is a constant problem, where are we to find the info we need? i find it on random internet pages, but does appear to be all over the place. No longer recording calibrations, No equipment records? No contact with DVSA, no one to see face to face. We are left on our own now to fumble along and hope we get it all right.
    Now we are dumped with a slow or non communicative on-line system which does not work, have you tried to search for a failure Item yet? Most searches do not work. We are wasting so much time on this system, getting behind our work, then the time taken to try and put it all back on again when the system kind of works again…hell.

    Reply
  73. What an embarrassment, started Friday, one MOT certificate and then BAM! CTs for the rest. The delays are infuriating and frustrating, 10 mins to log on and register a vehicle for test. Customers don’t like to be kept waiting longer than they have to and then to have to wait for the system to start working before we can produce the expected document! The whole thing needed more planning and testing then maybe we wouldn’t have to waste valuable time, as time is money. Trying to get someone at the end of the phone was impossible too!

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  74. What an embarrassment, started Friday, one MOT certificate and then BAM! CTs for the rest. The delays are infuriating and frustrating, 10 mins to log on and register a vehicle for test. Customers don’t like to be kept waiting longer than they have to and then to have to wait for the system to start working before we can produce the expected document! The whole thing needed more planning and testing then maybe we wouldn’t have to waste valuable time, as time is money. Trying to get someone at the end of the phone was impossible too!

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  75. We are a small, family-run garage and have not been able to access the system for 2 days. We have even had to postpone some MOTS until next week in the hope that the bugs will be fixed by then, so are now losing time and money. Is this system even fit for purpose? Will we be reimbursed for lost time and earnings? Seems like a usual government sponsored c**k-up once again.

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  76. We are a small, family-run garage and have not been able to access the system for 2 days. We have even had to postpone some MOTS until next week in the hope that the bugs will be fixed by then, so are now losing time and money. Is this system even fit for purpose? Will we be reimbursed for lost time and earnings? Seems like a usual government sponsored c**k-up once again.

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  77. It just doesnt work – full stop

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  78. It just doesnt work – full stop

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  79. A complete disaster. Little or no support available, with lines being held with no answer for over 20 minutes before giving up. Whoever is in charge of this should lose his or her job.

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  80. A complete disaster. Little or no support available, with lines being held with no answer for over 20 minutes before giving up. Whoever is in charge of this should lose his or her job.

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  81. You just cant believe it could be this poor, it started of working ok but now everyday there is a problem. it seems it’s all about the deadline regardless of it being ready. Not good enough.

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  82. You just cant believe it could be this poor, it started of working ok but now everyday there is a problem. it seems it’s all about the deadline regardless of it being ready. Not good enough.

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  83. Absolute tosh! DVSA are a complete waste of time, no help what so ever. Upset customers, and stressed out examiners. A 5 year old could have done a better job at rolling out the new system. Sort it out DVSA

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  84. Absolute tosh! DVSA are a complete waste of time, no help what so ever. Upset customers, and stressed out examiners. A 5 year old could have done a better job at rolling out the new system. Sort it out DVSA

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  85. What a laugh! Planned maintenance on Sunday that overran. Yesterday was a waste of time. Today one of our testers has started a test, but can’t enter any results. Several hours later – can’t get through on the phone to try any form of contingency testing. There is no contingency! Now when the testers go to try and login – there’s a new message “Due to planned maintenance the MOT testing service is currently unavailable. Please try again later.” Planned maintenance in the middle of the day – really? Where do we send our loss of earnings claims to? Let me guess – they won’t be interested.

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  86. What a laugh! Planned maintenance on Sunday that overran. Yesterday was a waste of time. Today one of our testers has started a test, but can’t enter any results. Several hours later – can’t get through on the phone to try any form of contingency testing. There is no contingency! Now when the testers go to try and login – there’s a new message “Due to planned maintenance the MOT testing service is currently unavailable. Please try again later.” Planned maintenance in the middle of the day – really? Where do we send our loss of earnings claims to? Let me guess – they won’t be interested.

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  87. What a joke, been on it 2 days yesterday it got better late on but still very very slow and today well forget it, CT’s all day and the help desk may well not exist. This is costing us ALL time and money and it’s all down to the bean counters in Gov, with the old system they took so long developing it it may of been outdated but at least it worked. It’s all about saving the gov and the motorist money, but what about the garages and the staff we employ. It needs sorting NOW!

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  88. What a joke, been on it 2 days yesterday it got better late on but still very very slow and today well forget it, CT’s all day and the help desk may well not exist. This is costing us ALL time and money and it’s all down to the bean counters in Gov, with the old system they took so long developing it it may of been outdated but at least it worked. It’s all about saving the gov and the motorist money, but what about the garages and the staff we employ. It needs sorting NOW!

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  89. Now the system just says: 502 Bad Gateway

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  90. Now the system just says: 502 Bad Gateway

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  91. Absolute disgrace. Been live on new system since last Thursday. System failed today and yesterday. Two out of four days. What a joke. Typical civil service IT system. Not fit for purpose. When will it be put right. Customers seem to blame us not the VDSA

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  92. Absolute disgrace. Been live on new system since last Thursday. System failed today and yesterday. Two out of four days. What a joke. Typical civil service IT system. Not fit for purpose. When will it be put right. Customers seem to blame us not the VDSA

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  93. A solution would have been to leave us with the old system then atleast when the new system failed we would have been able to log on with our smart cards and produce a certificate!!! What use are the Contingency Cert’s if the post office won’t accept them to tax a vehicle!! We’ve been on the new BETA system for a week today and it’s been nothing but trouble. Not only is it aggravating but also costing us to post the proper certs out. Disgusted isn’t the word!!!

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  94. A solution would have been to leave us with the old system then atleast when the new system failed we would have been able to log on with our smart cards and produce a certificate!!! What use are the Contingency Cert’s if the post office won’t accept them to tax a vehicle!! We’ve been on the new BETA system for a week today and it’s been nothing but trouble. Not only is it aggravating but also costing us to post the proper certs out. Disgusted isn’t the word!!!

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  95. MOT testing service
    Service unavailable
    Due to planned maintenance the MOT testing service is currently unavailable.

    Please try again later.

    This is all we get, planned maintenance? Hmmmmm. Not good enough

    Reply
    • Its about time MOTOR CODES and other code of practice organisations stepped in and stood up for garages as they are supposed to be doing . Or is that membership and inspection fee a waste of money? This farce is going to send a lot of garages into closure if it continues.

      Reply
  96. MOT testing service
    Service unavailable
    Due to planned maintenance the MOT testing service is currently unavailable.

    Please try again later.

    This is all we get, planned maintenance? Hmmmmm. Not good enough

    Reply
    • Its about time MOTOR CODES and other code of practice organisations stepped in and stood up for garages as they are supposed to be doing . Or is that membership and inspection fee a waste of money? This farce is going to send a lot of garages into closure if it continues.

      Reply
  97. Now this is getting serious, garages are struggling without this! It’s time for MOTOR CODES and the other code of practice organisations to step in and do what we pay them for and look after and stand up for our rights as mot testers and garage owners , or is that membership and inspection fee just a waste of money ?

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  98. Now this is getting serious, garages are struggling without this! It’s time for MOTOR CODES and the other code of practice organisations to step in and do what we pay them for and look after and stand up for our rights as mot testers and garage owners , or is that membership and inspection fee just a waste of money ?

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  99. Disaster, looks like lots of short cuts have been made, only been on this 3 days and it’s not worked properly so far.

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  100. Disaster, looks like lots of short cuts have been made, only been on this 3 days and it’s not worked properly so far.

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  101. We have being using this system for 4 weeks and it has got steadily worse.what a joke definitely not fit for purpose…

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  102. We have being using this system for 4 weeks and it has got steadily worse.what a joke definitely not fit for purpose…

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  103. I totally agree with all comment made, Customer with expired MOTs and no tax are stuck. One customer has had to hire a car to go on holiday! Most people are very understanding but some blame us for the issue. The system shouldn’t have gone live until it was ready.

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  104. I totally agree with all comment made, Customer with expired MOTs and no tax are stuck. One customer has had to hire a car to go on holiday! Most people are very understanding but some blame us for the issue. The system shouldn’t have gone live until it was ready.

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  105. System back on just started to enter contingency tests. I got to the third one, now it wont print anything out and error message comes up, only one error I can see.

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  106. System back on just started to enter contingency tests. I got to the third one, now it wont print anything out and error message comes up, only one error I can see.

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  107. Two days in, two days of contingency testing – with the exception of my first test this morning which did actually work (very slowly!), then this pathetic system crashed after I’d logged the second test on! At least today, unlike yesterday, I got the email with the contingency testing number relatively quickly.
    In this day and age, this is simply not good enough. This system is obviously not fit for purpose and should never have been implemented until proper testing had been carried out, which it obviously hadn’t. At the very least, they now need to stop adding more people ont othe system until the issues are resolved – it’s slow enough without adding more data transfer requirements! The one test I actually managed to complete this morning took me over 15 minutes to input 2 fails and 5 advisories, due to the system having to load a new web page every single time a button is pressed on-screen!
    Why could this not have been done via some form of app – that way you would only have to connect to the main server twice, once to register a test and once to upload the data when the test is complete? Bandwidth usage would drop by probably a factor of a thousand, alleviating almost all of the current connection and speed issues.
    Come on DVSA, get a grip, this is 2015 not 1995! The technology exists, so fix it properly before someone suggests “class action” for loss of earnings…..

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  108. Two days in, two days of contingency testing – with the exception of my first test this morning which did actually work (very slowly!), then this pathetic system crashed after I’d logged the second test on! At least today, unlike yesterday, I got the email with the contingency testing number relatively quickly.
    In this day and age, this is simply not good enough. This system is obviously not fit for purpose and should never have been implemented until proper testing had been carried out, which it obviously hadn’t. At the very least, they now need to stop adding more people ont othe system until the issues are resolved – it’s slow enough without adding more data transfer requirements! The one test I actually managed to complete this morning took me over 15 minutes to input 2 fails and 5 advisories, due to the system having to load a new web page every single time a button is pressed on-screen!
    Why could this not have been done via some form of app – that way you would only have to connect to the main server twice, once to register a test and once to upload the data when the test is complete? Bandwidth usage would drop by probably a factor of a thousand, alleviating almost all of the current connection and speed issues.
    Come on DVSA, get a grip, this is 2015 not 1995! The technology exists, so fix it properly before someone suggests “class action” for loss of earnings…..

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  109. I wish they would be as patient when our equipment goes down there’s not much support when it happens

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  110. I wish they would be as patient when our equipment goes down there’s not much support when it happens

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  111. Went live last Friday (14th) seemed OK at first, slight problem Monday & today’s been a disaster. Agree with all the previous comments, wish the guy who said be patient had been here today!

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  112. Went live last Friday (14th) seemed OK at first, slight problem Monday & today’s been a disaster. Agree with all the previous comments, wish the guy who said be patient had been here today!

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  113. Disgusted!! We also sell cars, if I was to sell a car without actually making sure it worked and with similar set of faults continually breaking down, being unable to use it, ignoring customer phone calls and therefore not making it fit for purpose. I would soon have every legal boy after me and be dragged through the courts!! Oh to be a non accountable government body.

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  114. Disgusted!! We also sell cars, if I was to sell a car without actually making sure it worked and with similar set of faults continually breaking down, being unable to use it, ignoring customer phone calls and therefore not making it fit for purpose. I would soon have every legal boy after me and be dragged through the courts!! Oh to be a non accountable government body.

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  115. Complete and utter waste of time this system! Was the one before it broken?? Out of ten mots booked in today I managed one and my second one I started at half nine this morning and at seven tonight I’ve just managed to log off!! I’m going to have 16 mots tomorrow which means start at 7am and finish at 8pm!! Guaranteed when you get the surprise visits we will get slaughtered and dropped down to Amber as the so called jobs worth who don’t live in the real world won’t have any sympathy!! Can’t wait for someone to hack in to it all and cause chaos and let’s see how they deal with it then!! The idiot who made this will be at home with his family tomorrow night whilst I’ll be playing catch up!! As we know we can’t say anything as we will be getting visits after visits!!

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  116. Complete and utter waste of time this system! Was the one before it broken?? Out of ten mots booked in today I managed one and my second one I started at half nine this morning and at seven tonight I’ve just managed to log off!! I’m going to have 16 mots tomorrow which means start at 7am and finish at 8pm!! Guaranteed when you get the surprise visits we will get slaughtered and dropped down to Amber as the so called jobs worth who don’t live in the real world won’t have any sympathy!! Can’t wait for someone to hack in to it all and cause chaos and let’s see how they deal with it then!! The idiot who made this will be at home with his family tomorrow night whilst I’ll be playing catch up!! As we know we can’t say anything as we will be getting visits after visits!!

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  117. We have been one of the 60ish MOT stations testing this system for the last month or so… it has been fine untill they increased the amount of users on the system. I think the IT department have seriously underestimated the amount of users that would be logged in at the same time! Surely they have all the data from the old system to look at before letting this system go live? I definitely agree NOT FIT FOR PURPOSE, now! Lets hope its working tomorrow!!!

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  118. We have been one of the 60ish MOT stations testing this system for the last month or so… it has been fine untill they increased the amount of users on the system. I think the IT department have seriously underestimated the amount of users that would be logged in at the same time! Surely they have all the data from the old system to look at before letting this system go live? I definitely agree NOT FIT FOR PURPOSE, now! Lets hope its working tomorrow!!!

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  119. Switched over yesterday and system was slow and glitches before finally packed up and same again today these problems are costing garages money you would expect a smooth roll out or at least leave you access to the old system in case of problems like these well back to pen and paper it is.

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  120. Switched over yesterday and system was slow and glitches before finally packed up and same again today these problems are costing garages money you would expect a smooth roll out or at least leave you access to the old system in case of problems like these well back to pen and paper it is.

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  121. Can the garages get compensation?

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  122. Can the garages get compensation?

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  123. If all mot testing stations stopped all mot testing until this system is fit for the purpose then Thay would soon get there act together . And pay us all the compensation we are all due for

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  124. If all mot testing stations stopped all mot testing until this system is fit for the purpose then Thay would soon get there act together . And pay us all the compensation we are all due for

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  125. Weve been on this system about 4 weeks now didnt have a email about the switch over just an unexpected tuesday morning full of problems. We are 2 a family run business there were nothing wrong with the old system and now were loosing money on what seems to be a brilliant idea by the goverment and the dvsa. Get it sorted out!

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  126. Weve been on this system about 4 weeks now didnt have a email about the switch over just an unexpected tuesday morning full of problems. We are 2 a family run business there were nothing wrong with the old system and now were loosing money on what seems to be a brilliant idea by the goverment and the dvsa. Get it sorted out!

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  127. 1998 Matters of Testing issue 1 stated- Mot Computerisation will not cost garages anything
    From that point on the burden of cost to operate the MOT testing has been increasingly forced onto the garage owner operating the system.
    And then we are asked to be patient!
    Testers sat on there bums costs money
    The previous mot comp roll out was very much similar for the first 3-6 months, crashing, emergency tests. Catch up etc
    No compensation.
    Hope the people responsible can actually stand up to the trade and general public and apologise. We are always the first to be blamed,ie dodgy,rogue,rip off garages, thick mechanics. Its about time the motor trade was given a good name, it is in other European and worldwide countries.

    Reply
    • I raised this very point via the message service of the old system as soon as it became clear that we would now be bearing costs. Inevitably, I suppose, no reply was forthcoming. Like other government departments, this one holds its users in contempt, something which is reinforced by the present farcical situation.

      Reply
  128. 1998 Matters of Testing issue 1 stated- Mot Computerisation will not cost garages anything
    From that point on the burden of cost to operate the MOT testing has been increasingly forced onto the garage owner operating the system.
    And then we are asked to be patient!
    Testers sat on there bums costs money
    The previous mot comp roll out was very much similar for the first 3-6 months, crashing, emergency tests. Catch up etc
    No compensation.
    Hope the people responsible can actually stand up to the trade and general public and apologise. We are always the first to be blamed,ie dodgy,rogue,rip off garages, thick mechanics. Its about time the motor trade was given a good name, it is in other European and worldwide countries.

    Reply
    • I raised this very point via the message service of the old system as soon as it became clear that we would now be bearing costs. Inevitably, I suppose, no reply was forthcoming. Like other government departments, this one holds its users in contempt, something which is reinforced by the present farcical situation.

      Reply
  129. I expect tomorrow will be the same. We have got used to the reliability of the old system, which lets face it was problematic in the early days. We just didn’t expect this much trouble this time. Even when it is working it’s not ideal.
    No option for a print out at the start of test & no option to print extra contingency paperwork when the service is unavailable is ridiculous. The system eventually came back on at around 5pm but no email, to say so. So I suppose it’s not officially fixed. Eventually it will work, until then welcome to “workarounds” & “contingency testing”.

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  130. I expect tomorrow will be the same. We have got used to the reliability of the old system, which lets face it was problematic in the early days. We just didn’t expect this much trouble this time. Even when it is working it’s not ideal.
    No option for a print out at the start of test & no option to print extra contingency paperwork when the service is unavailable is ridiculous. The system eventually came back on at around 5pm but no email, to say so. So I suppose it’s not officially fixed. Eventually it will work, until then welcome to “workarounds” & “contingency testing”.

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  131. One word shambles.
    In this day of age this should be easy technology, we have gone from 10/15 mots a day to 5. Everyday another problem with the new system, it’s ok them saying be patient but would they put up with it!
    And it’s us having to explain to the public on there behalf.
    It’s 2015 why is it so hard.

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  132. One word shambles.
    In this day of age this should be easy technology, we have gone from 10/15 mots a day to 5. Everyday another problem with the new system, it’s ok them saying be patient but would they put up with it!
    And it’s us having to explain to the public on there behalf.
    It’s 2015 why is it so hard.

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  133. No tests for 2 days shocking we want compensation.

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  134. No tests for 2 days shocking we want compensation.

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  135. Are the police going to acknowledge a contingency pass when people are stopped for no mot or tax?

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  136. Are the police going to acknowledge a contingency pass when people are stopped for no mot or tax?

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  137. Still not working i bet they did not work late to fix the problem !!!

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  138. Still not working i bet they did not work late to fix the problem !!!

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  139. Hi all can any one tell me if i can print out all the contingency tests in my name, because one of are testers has gone on holiday today

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  140. Hi all can any one tell me if i can print out all the contingency tests in my name, because one of are testers has gone on holiday today

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  141. I bet they did not work late to fix the problem !!

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  142. I bet they did not work late to fix the problem !!

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  143. Problems again today, started @5am this morning and system was fine….now Fubard again 🙁

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  144. Problems again today, started @5am this morning and system was fine….now Fubard again 🙁

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  145. we are absolutely stressed out! Day 3 of the system being down today Wednesday. Customers dont understand that it is not our fault. This is just not good enough and an absolute disgrace.We have worked extra hours to try and work out all the problems and we should be compensated for this.

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  146. we are absolutely stressed out! Day 3 of the system being down today Wednesday. Customers dont understand that it is not our fault. This is just not good enough and an absolute disgrace.We have worked extra hours to try and work out all the problems and we should be compensated for this.

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  147. Started at 5am this morning, system was working ok. But now back to the normal, error messages and can’t print out paperwork!

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  148. Started at 5am this morning, system was working ok. But now back to the normal, error messages and can’t print out paperwork!

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  149. service desk is now closed due to the high number of calls ,meaning they dont want to talk to anybody .and to day so far will not connect to printer , what a joke

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  150. service desk is now closed due to the high number of calls ,meaning they dont want to talk to anybody .and to day so far will not connect to printer , what a joke

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  151. New system is just a cynical cost reduction exercise by the government, transferring all the maintenance costs to the garages. We have also had to invest in a new computer and printer, plus getting the line upgraded to broadband, plus an external network cable to connect to the office router for backup. It does not do what the previous system did, which is an absolute requirement of any new system. The DVSA issued the lame excuse that Other VSI won’t be presented as a result of feedback DVSA received from the MOT trade which told them:
    •they didn’t use it
    •it wasn’t reliable
    •they preferred to use other data services
    This is a lie. They simply do not want the on-going cost of maintaining this information so that it can be pre-printed on the inspection sheets, as in the old system. With only just over 10% of garages on the new system it will not cope unless their server hardware is upgraded soon.

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  152. New system is just a cynical cost reduction exercise by the government, transferring all the maintenance costs to the garages. We have also had to invest in a new computer and printer, plus getting the line upgraded to broadband, plus an external network cable to connect to the office router for backup. It does not do what the previous system did, which is an absolute requirement of any new system. The DVSA issued the lame excuse that Other VSI won’t be presented as a result of feedback DVSA received from the MOT trade which told them:
    •they didn’t use it
    •it wasn’t reliable
    •they preferred to use other data services
    This is a lie. They simply do not want the on-going cost of maintaining this information so that it can be pre-printed on the inspection sheets, as in the old system. With only just over 10% of garages on the new system it will not cope unless their server hardware is upgraded soon.

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  153. “something went wrong”

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  154. “something went wrong”

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  155. System down again can’t print out any certificates contingency code issued.
    Don’t know wether to laugh or cry.

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  156. System down again can’t print out any certificates contingency code issued.
    Don’t know wether to laugh or cry.

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  157. I now write the vehicle details on a 1980,s form get my brake chart out and calculator to work out the brake efficiency and then hand write the results and pass cert. this is the progress that DVSA have lumbered the mot testers of 2015 with. Well Done DVSA you must be proud

    Reply
  158. I now write the vehicle details on a 1980,s form get my brake chart out and calculator to work out the brake efficiency and then hand write the results and pass cert. this is the progress that DVSA have lumbered the mot testers of 2015 with. Well Done DVSA you must be proud

    Reply
  159. We’re having the same issues with our family run garage – I run a web development firm so all the errors cropping up are just the result of improper testing and not load stressing the service. The printing issues are due to the pdf component on their server crashing – easy fix, just load balance the service. There are so many advantages to having the MOT service cloud based, one being that it’s quick to implement/rollout fixes – but these guys really have dropped the ball here. We’d have been in breach of contract if we delivered a service to live users with this many problems, nevermind it being a government service as important as this!! Absolutely crazy. I dread to think how the database schema has been created. :/

    Fingers crossed they’ll be getting it sorted as we speak and then firing the project management team.

    Reply
  160. We’re having the same issues with our family run garage – I run a web development firm so all the errors cropping up are just the result of improper testing and not load stressing the service. The printing issues are due to the pdf component on their server crashing – easy fix, just load balance the service. There are so many advantages to having the MOT service cloud based, one being that it’s quick to implement/rollout fixes – but these guys really have dropped the ball here. We’d have been in breach of contract if we delivered a service to live users with this many problems, nevermind it being a government service as important as this!! Absolutely crazy. I dread to think how the database schema has been created. :/

    Fingers crossed they’ll be getting it sorted as we speak and then firing the project management team.

    Reply
  161. we have now had the new dvsa system for 2 weeks and it has cost us a lot of wasted time trying to log on and off waiting ages for a response this despite have put in the latest equipment, it is not fit for purpose at the moment, we should go back to the old system until they get it sorted.

    Reply
  162. we have now had the new dvsa system for 2 weeks and it has cost us a lot of wasted time trying to log on and off waiting ages for a response this despite have put in the latest equipment, it is not fit for purpose at the moment, we should go back to the old system until they get it sorted.

    Reply
  163. I agree with all the comments. We have been using for approx 4 weeks steadily getting worse.
    Can anyone tell me where non component advisories are or i am looking at them.
    So frustrating and expansive!

    Reply
  164. I agree with all the comments. We have been using for approx 4 weeks steadily getting worse.
    Can anyone tell me where non component advisories are or i am looking at them.
    So frustrating and expansive!

    Reply
  165. Pretty well echo ALL of the above!
    Why, oh why was this system not ironed out a bit more by DVSA before giving it to us to find all the many glitches!
    The old MOT comp was slow but this new system is way below slow!

    Reply
  166. Pretty well echo ALL of the above!
    Why, oh why was this system not ironed out a bit more by DVSA before giving it to us to find all the many glitches!
    The old MOT comp was slow but this new system is way below slow!

    Reply
  167. Hi Graham non component advisories are missing and they are working on it

    Reply
    • Non components have been removed under the new system or so I have been told by our mot advisor.

      Reply
  168. Hi Graham non component advisories are missing and they are working on it

    Reply
    • Non components have been removed under the new system or so I have been told by our mot advisor.

      Reply
  169. Hi Graham …. you can use the link at the bottom of the page when you have the options for selecting your fails/advisories ……..when the system is working that is!!!!

    Reply
  170. Hi Graham …. you can use the link at the bottom of the page when you have the options for selecting your fails/advisories ……..when the system is working that is!!!!

    Reply
  171. Has anybody else had a car fail under the new system then pass under retest ? System takes one slot for initial test and another for retest , so any car that fails then passes under retest costs us 2 mot slots.

    Reply
    • I thought our test slots had dropped quickly. I think it has happened to us. Are we now being charged for a failure! I am now going to keep a check on slots.

      Reply
      • Keeping a close eye on it , was told slot is taken when you register a test and if it fails it gets put back on and then taken again when it passes under retest , Why complicate it the old system of using a slot once a car had passed was so much simpler .

        Reply
      • Has anybody else had this, otherwise were going to be making a loss?

        Reply
  172. Has anybody else had a car fail under the new system then pass under retest ? System takes one slot for initial test and another for retest , so any car that fails then passes under retest costs us 2 mot slots.

    Reply
    • I thought our test slots had dropped quickly. I think it has happened to us. Are we now being charged for a failure! I am now going to keep a check on slots.

      Reply
      • Keeping a close eye on it , was told slot is taken when you register a test and if it fails it gets put back on and then taken again when it passes under retest , Why complicate it the old system of using a slot once a car had passed was so much simpler .

        Reply
      • Has anybody else had this, otherwise were going to be making a loss?

        Reply
  173. If we as testers had made such a mess, we would be banned

    Reply
  174. If we as testers had made such a mess, we would be banned

    Reply
  175. It is important that we email the ‘MOT feedback’ address with our thoughts on the present situation so that they are left in no doubt as to this situation and its consequences.

    Reply
  176. It is important that we email the ‘MOT feedback’ address with our thoughts on the present situation so that they are left in no doubt as to this situation and its consequences.

    Reply
  177. This is costing us money as we can’t log in to get info let alone get contingency test numbers we agree with all above comments hope heads roll over this shame but bet they have no answers for us lads at sharp end.

    Reply
  178. This is costing us money as we can’t log in to get info let alone get contingency test numbers we agree with all above comments hope heads roll over this shame but bet they have no answers for us lads at sharp end.

    Reply
  179. we have only done 5 live tests in 7 days 2 0f my testers have got cars loged on for 3 days and so cant test at all its not funny. dvsa wont answer phone or e mails can any one help?

    Reply
    • Hours spent trying to find the problem and when & if you do…blimey; if you only you had known at the start. MOT examiners urged to be patient with new MOT roll-out…cannot disagree ITS OUR LIVING

      Reply
  180. we have only done 5 live tests in 7 days 2 0f my testers have got cars loged on for 3 days and so cant test at all its not funny. dvsa wont answer phone or e mails can any one help?

    Reply
    • Hours spent trying to find the problem and when & if you do…blimey; if you only you had known at the start. MOT examiners urged to be patient with new MOT roll-out…cannot disagree ITS OUR LIVING

      Reply
  181. Agree with all the above so I wont repeat. Poor communications, Poor answers from the help desk when you eventually get through, three times they asked if we had adobe knowing they have a problem with printing from their end, What more can we say.
    I would like an honest response from DVSA

    Reply
  182. Agree with all the above so I wont repeat. Poor communications, Poor answers from the help desk when you eventually get through, three times they asked if we had adobe knowing they have a problem with printing from their end, What more can we say.
    I would like an honest response from DVSA

    Reply
  183. Why is that at the first sign of trouble everyone these days wants to point fingers and blame somebody for their own inabilities. The new system has some issues sure , I am an independent with 5 testers we average 9 tests per day and yes it has caused some disruption, but if you read all the preparation information online prior to starting on the system then in theory you can be prepared. Do we as adults in the motor trade really believe that DVSA intentionally went live with a system that was not fit for purpose, I actually think as do my testers ,that the system is really good , but just as with the first round of computerisation there are issues, and yes they need resolving but wouldn’t it be better if were all just a little more patient well these issues are being resolved. I fear however that as always these things are down to greed. I think DVSA actually deserve a big thumbs up for their efforts in simplifying the new system especially with limited budgets and little or no backing from huge corporations, obviously I will let them know when I can get through. In the meantime in true British spirit, KEEP CALM AND CARRY ON CONTINGENCY TESTING.

    Reply
    • Are you for real ? The system went live for most of us with no contact so we could not prepare . We could not print forms for contingency testing as we could not get into the system . SOME DISRUPTION !!!!!!!!!!!!!!!!! Then your one of the lucky ones , and if you have 5 mot testers only doing 9 mots a day in total how are you paying them? KEEP CALM WE AND OTHERS WILL BE LUCKY TO COME OUT THE OTHER END OF THIS ! Please note I have kept this reply as polite as I could after receiving yet another contingency code this morning.

      Reply
    • About MOT modernisation
      It’s being done to update and simplify MOT processes and policies to help improve road safety and test quality.
      ———————
      Using the new MOT testing service
      • the VT40 and vehicle specific information (VSI) have been removed
      • they didn’t use it
      • it wasn’t reliable
      • they preferred to use other data services

      VT40 for brake test entry’s with Date of first use, Cylinder capacity, Make/Model, Fuel Type, VIN, REG, Colour Issuers name, Date. Time. RESULT = MORE TIME CONSUMING & LESS EFFICIENT, is not an improvement.

      vehicle specific information (VSI) TESTERS NEED THIS SPECIFIC INFORMATION under a DUTY OF CARE result = affects road safety, Testers safety, cars safety & has a negative effect on test quality.

      WHAT OTHER DATA SERVICES? RESULT = autodata have yet to provide brake weights & abs light info on Autodata updates: 13916 Vehicle updates Since: 01/2015 Last update: 30/06/2015 272 Feature enhancements Since: 01/2015 Last update: 13/08/2015…they still want to sell you WALLCHARTS for the information we need for testing!
      Nominated testers (NTs) should refer to manufacturer or other reliable data (eg brake test weight charts, technical manuals etc) when a vehicle weight isn’t made available.
      Anti-Lock Braking and Electronic Stability Control Systems, Supplementary Restraint Systems (SRS, electronic parking brake (EPB), electronic power steering Malfunction Indicator Lamp (MIL), Fluid/Gas/Air Suspension, RESULT = MOT PROCESS BECOMES EXPONENTIALLY COMPLICATED (AND IN YEARS TO COMES UNWORKABLE; with the systems in play on cars today even the dealers cannot spec check them accurately)!
      ———————————————-
      When not to use contingency testing
      Under existing MOT scheme rules, if you have any problems (eg software, broadband or IT equipment failure) using the new service you:
      • have up to one hour after a vehicle’s test to enter the test results
      • must enter these results before the vehicle leaves your vehicle testing site

      IF YOUR SMOKE HEAD GOES DOWN you can revert to visual testing smoke for one day, and then stop testing
      IF YOUR RBT GOES DOWN, USE YOUR Decelerometer
      in most cases you can limp on…less you get a power cut. WITH MODERNASATION eg software, broadband or IT equipment failure YOU HAVE ONE HOUR!
      phoned on this one & Atos informed; I will be given a contingency code…THIS NEEDS CLARIFICATION = When not to use contingency testing (especially in view of the current situation)

      Conclusion:
      Testers need VT40 with Date of first use, Cylinder capacity, Make/Model, Fuel Type, VIN, REG, Colour Issuers name, Date. Time
      Testers need VSI on this VT40
      And clarification of ‘ When not to use contingency testing’

      Reply
      • About MOT modernisation.

        IF YOUR SMOKE HEAD GOES DOWN you can revert to visual testing smoke for one day, and then stop testing

        Hands up I am wrong; thought it was a contingency measure allowed on the smoke testing, (its 20 years since smoke testing was first introduced). Cannot find it in the Testing Guide

        Reply
    • our testers like it when it works, but being someone who has worked in web development, and database development, and server maintenance, this feels unfinished, basic things do not work, I think its heading the right way, but to be honest it reminds of contracts I’ve dealt with who did
      developmenett work, the good developers always get fired for raising issues that the managers don’t want to hear so you get a half assed approach that sort of works, like what we are seeing here

      Reply
  184. Why is that at the first sign of trouble everyone these days wants to point fingers and blame somebody for their own inabilities. The new system has some issues sure , I am an independent with 5 testers we average 9 tests per day and yes it has caused some disruption, but if you read all the preparation information online prior to starting on the system then in theory you can be prepared. Do we as adults in the motor trade really believe that DVSA intentionally went live with a system that was not fit for purpose, I actually think as do my testers ,that the system is really good , but just as with the first round of computerisation there are issues, and yes they need resolving but wouldn’t it be better if were all just a little more patient well these issues are being resolved. I fear however that as always these things are down to greed. I think DVSA actually deserve a big thumbs up for their efforts in simplifying the new system especially with limited budgets and little or no backing from huge corporations, obviously I will let them know when I can get through. In the meantime in true British spirit, KEEP CALM AND CARRY ON CONTINGENCY TESTING.

    Reply
    • Are you for real ? The system went live for most of us with no contact so we could not prepare . We could not print forms for contingency testing as we could not get into the system . SOME DISRUPTION !!!!!!!!!!!!!!!!! Then your one of the lucky ones , and if you have 5 mot testers only doing 9 mots a day in total how are you paying them? KEEP CALM WE AND OTHERS WILL BE LUCKY TO COME OUT THE OTHER END OF THIS ! Please note I have kept this reply as polite as I could after receiving yet another contingency code this morning.

      Reply
    • About MOT modernisation
      It’s being done to update and simplify MOT processes and policies to help improve road safety and test quality.
      ———————
      Using the new MOT testing service
      • the VT40 and vehicle specific information (VSI) have been removed
      • they didn’t use it
      • it wasn’t reliable
      • they preferred to use other data services

      VT40 for brake test entry’s with Date of first use, Cylinder capacity, Make/Model, Fuel Type, VIN, REG, Colour Issuers name, Date. Time. RESULT = MORE TIME CONSUMING & LESS EFFICIENT, is not an improvement.

      vehicle specific information (VSI) TESTERS NEED THIS SPECIFIC INFORMATION under a DUTY OF CARE result = affects road safety, Testers safety, cars safety & has a negative effect on test quality.

      WHAT OTHER DATA SERVICES? RESULT = autodata have yet to provide brake weights & abs light info on Autodata updates: 13916 Vehicle updates Since: 01/2015 Last update: 30/06/2015 272 Feature enhancements Since: 01/2015 Last update: 13/08/2015…they still want to sell you WALLCHARTS for the information we need for testing!
      Nominated testers (NTs) should refer to manufacturer or other reliable data (eg brake test weight charts, technical manuals etc) when a vehicle weight isn’t made available.
      Anti-Lock Braking and Electronic Stability Control Systems, Supplementary Restraint Systems (SRS, electronic parking brake (EPB), electronic power steering Malfunction Indicator Lamp (MIL), Fluid/Gas/Air Suspension, RESULT = MOT PROCESS BECOMES EXPONENTIALLY COMPLICATED (AND IN YEARS TO COMES UNWORKABLE; with the systems in play on cars today even the dealers cannot spec check them accurately)!
      ———————————————-
      When not to use contingency testing
      Under existing MOT scheme rules, if you have any problems (eg software, broadband or IT equipment failure) using the new service you:
      • have up to one hour after a vehicle’s test to enter the test results
      • must enter these results before the vehicle leaves your vehicle testing site

      IF YOUR SMOKE HEAD GOES DOWN you can revert to visual testing smoke for one day, and then stop testing
      IF YOUR RBT GOES DOWN, USE YOUR Decelerometer
      in most cases you can limp on…less you get a power cut. WITH MODERNASATION eg software, broadband or IT equipment failure YOU HAVE ONE HOUR!
      phoned on this one & Atos informed; I will be given a contingency code…THIS NEEDS CLARIFICATION = When not to use contingency testing (especially in view of the current situation)

      Conclusion:
      Testers need VT40 with Date of first use, Cylinder capacity, Make/Model, Fuel Type, VIN, REG, Colour Issuers name, Date. Time
      Testers need VSI on this VT40
      And clarification of ‘ When not to use contingency testing’

      Reply
      • About MOT modernisation.

        IF YOUR SMOKE HEAD GOES DOWN you can revert to visual testing smoke for one day, and then stop testing

        Hands up I am wrong; thought it was a contingency measure allowed on the smoke testing, (its 20 years since smoke testing was first introduced). Cannot find it in the Testing Guide

        Reply
    • our testers like it when it works, but being someone who has worked in web development, and database development, and server maintenance, this feels unfinished, basic things do not work, I think its heading the right way, but to be honest it reminds of contracts I’ve dealt with who did
      developmenett work, the good developers always get fired for raising issues that the managers don’t want to hear so you get a half assed approach that sort of works, like what we are seeing here

      Reply
  185. I think Mr Milliner could well be working for DVSA after seeing his comment. And I agree if you are only doing 9 mots in total with 5 testers when the system is working normally how are you making a living and paying your staff ? 4 a day is scheme average for 1 tester .And we were the same no notification of switchover , just went live Monday morning so we could not prepare in any way for contingency . Luckily we had everything in place ready to go , we were ready for switchover but switchover was not ready for us

    Reply
  186. I think Mr Milliner could well be working for DVSA after seeing his comment. And I agree if you are only doing 9 mots in total with 5 testers when the system is working normally how are you making a living and paying your staff ? 4 a day is scheme average for 1 tester .And we were the same no notification of switchover , just went live Monday morning so we could not prepare in any way for contingency . Luckily we had everything in place ready to go , we were ready for switchover but switchover was not ready for us

    Reply
  187. been on the new system since Monday 17th August not been able to log on at ALL been in contingency mode rang 3 times Monday 3hrs 30 mins waiting. Rang Tuesday 2 times 2 hrs wasted couldn’t get through. Rang 1 time weds 1hr 27 mins on high level report but still nothing has happened been told they haven’t got a clue when it will be fixed was ready with my equipment and account 2 months ago. The best thing is i have 40 tests and 15 retests not entered on the system and as i do freelance work as well iv been paid for the mots but the customers wont pay my time to go back and enter the results as they have already paid me once who’s paying for my time another 8 hrs work entering this lot UNPAID OR SHOULD I JUST POST THEM TO DVSA LET THEM SORT IT OUT THE SYSTEM IS TOTALLY UNFIT FOR PURPOSE cause being crown are they liable for loss of earnings I DONT THINK So.

    Reply
  188. been on the new system since Monday 17th August not been able to log on at ALL been in contingency mode rang 3 times Monday 3hrs 30 mins waiting. Rang Tuesday 2 times 2 hrs wasted couldn’t get through. Rang 1 time weds 1hr 27 mins on high level report but still nothing has happened been told they haven’t got a clue when it will be fixed was ready with my equipment and account 2 months ago. The best thing is i have 40 tests and 15 retests not entered on the system and as i do freelance work as well iv been paid for the mots but the customers wont pay my time to go back and enter the results as they have already paid me once who’s paying for my time another 8 hrs work entering this lot UNPAID OR SHOULD I JUST POST THEM TO DVSA LET THEM SORT IT OUT THE SYSTEM IS TOTALLY UNFIT FOR PURPOSE cause being crown are they liable for loss of earnings I DONT THINK So.

    Reply
  189. After initial problems on going live on Monday its been working fine for me since Wednesday, speed of system has also improved,don’t know whether the problems are regional, as I’m in Scotland.

    Reply
    • Not working again this morning.

      Reply
  190. After initial problems on going live on Monday its been working fine for me since Wednesday, speed of system has also improved,don’t know whether the problems are regional, as I’m in Scotland.

    Reply
    • Not working again this morning.

      Reply
  191. The old system gave you all the details of the car to print out sheet to start testing. Should be a must now.

    Reply
  192. The old system gave you all the details of the car to print out sheet to start testing. Should be a must now.

    Reply
  193. Totally agree that this system just isn’t good enough! Contingency testing seem to working great for us, we have had an email at 6am everyday with a contingency code. cant fault them there. No loss of business what so ever!

    Reply
  194. Totally agree that this system just isn’t good enough! Contingency testing seem to working great for us, we have had an email at 6am everyday with a contingency code. cant fault them there. No loss of business what so ever!

    Reply
  195. Unuseable again today

    Reply
  196. Unuseable again today

    Reply
  197. we were the eleventh garage to go live in early july and apart from a few early teething problems the system worked well. but as they load more and more stations on the slower it got until total meltdown that we are at now. we have 22 tests from today done in ct that need uploading if it’s down again tomorrow another 20 plus tests and with taking between 5 to 10 minutes to upload each ct test nearly 3 hrs unpaid work. how many dvsa staff work for free the system is a joke isn’t ironic that only independants are being loaded on to a failing system and the nationals are being left until we’ve sorted it out

    Reply
  198. we were the eleventh garage to go live in early july and apart from a few early teething problems the system worked well. but as they load more and more stations on the slower it got until total meltdown that we are at now. we have 22 tests from today done in ct that need uploading if it’s down again tomorrow another 20 plus tests and with taking between 5 to 10 minutes to upload each ct test nearly 3 hrs unpaid work. how many dvsa staff work for free the system is a joke isn’t ironic that only independants are being loaded on to a failing system and the nationals are being left until we’ve sorted it out

    Reply
  199. I had a phone call from the update service today about feedback I had left 3/4 weeks ago. He said they had to meet a deadline to switch everyone over to the new system (23 September I think) presumably when the ATOS contract finishes.
    One of my complaints (apart from the system not being able to cope!) was the VT29 not having any info on it. He suggested I send another feedback specifically about this & the more people complained about it the more likely it will be changed.
    Basically they are just trying to make the system work as is for now. Once up and running correctly they will make adjustments to improve it.
    The upshot was we’re stuck with it so manage as best you can!
    If you send feedback just make one suggestion at a time.
    They changed servers on Sunday 23/8/15 as the first one couldn’t cope LOL.
    Now the site is down for more maintenance 9pm 26/8/15 as I tried to catch up on some contingency tests. Just hope it’s better tomorrow!!!???
    Also if a car has a private plate the expiry date of the last MOT may not be picked up. He suggested I phone the local area office as they can check & alter this to the correct date.
    Have fun !

    Reply
  200. I had a phone call from the update service today about feedback I had left 3/4 weeks ago. He said they had to meet a deadline to switch everyone over to the new system (23 September I think) presumably when the ATOS contract finishes.
    One of my complaints (apart from the system not being able to cope!) was the VT29 not having any info on it. He suggested I send another feedback specifically about this & the more people complained about it the more likely it will be changed.
    Basically they are just trying to make the system work as is for now. Once up and running correctly they will make adjustments to improve it.
    The upshot was we’re stuck with it so manage as best you can!
    If you send feedback just make one suggestion at a time.
    They changed servers on Sunday 23/8/15 as the first one couldn’t cope LOL.
    Now the site is down for more maintenance 9pm 26/8/15 as I tried to catch up on some contingency tests. Just hope it’s better tomorrow!!!???
    Also if a car has a private plate the expiry date of the last MOT may not be picked up. He suggested I phone the local area office as they can check & alter this to the correct date.
    Have fun !

    Reply
  201. Went live today. Logged in once then system failed. Seven mots and 2 re tests have taken two of us over 10 hours to get logged on and off. I have one left in the system but had to give up in the end. I cannot believe they are rolling VTSs on the new system to add to the situation. No communication from any one total lack of leadership.

    Reply
  202. Went live today. Logged in once then system failed. Seven mots and 2 re tests have taken two of us over 10 hours to get logged on and off. I have one left in the system but had to give up in the end. I cannot believe they are rolling VTSs on the new system to add to the situation. No communication from any one total lack of leadership.

    Reply
  203. Typical vi vosa ,dvsa what ever they are called this month balls up.

    Reply
  204. Typical vi vosa ,dvsa what ever they are called this month balls up.

    Reply
  205. Well after 8 days not being able to live test and only do contingency testing i was finaly sorted out weds morning the issue was they said data errors on there part i had 55 tests to enter and 15 retest all looked good weds till the afternoon then off line i went again system said i needed a refresher course despite doing it before christmas LOL so back on contingency testing now have 67 tests and 23 retests to put in the system if i ever get back on trouble is im fully booked for tests for weeks and dont know when im going to get them entered and whos going to pay me for my time im really sick now,

    Reply
  206. Well after 8 days not being able to live test and only do contingency testing i was finaly sorted out weds morning the issue was they said data errors on there part i had 55 tests to enter and 15 retest all looked good weds till the afternoon then off line i went again system said i needed a refresher course despite doing it before christmas LOL so back on contingency testing now have 67 tests and 23 retests to put in the system if i ever get back on trouble is im fully booked for tests for weeks and dont know when im going to get them entered and whos going to pay me for my time im really sick now,

    Reply
  207. MOT SHAMBLES 27TH AUGUST 2015 On 18th August DVSA updated the mot logging on system from analogue to broadband supposedly to simplify and speed up the system,this should have happened on 19th!! the old system was supposed to run alongside this in case of problems as a backup but for some unknown reason the plug was pulled on this when the changeover was made. The new system worked for an hour and then crashed,22000 mot centres in the country logging mots on at the same time!! Server error kept being displayed, obviously not powerfull enough.!! The helpline number was useless it was never answered at 9p a minute with a useless recorded message .Eventually after an hour i received an e mail from DVSA that the system was not working and to use the new contingency testing procedure,this means writing every test result out by hand and issuing a written mot certificate that DVLA & DVSA have no record of and when the system is working again enter the results. It is so slow that it usually takes 15-20 minutes to enter the contingency test results per vehicle,its great fun when you are doing over 6 mots per day.Are we going to be compensated for this,i don’t think so. When your car tax expires at the end of August and your mot also runs out you may have to drive around with no tax or mot for a couple of days until it can be registered on the dvla database . Yes officer i know its Tuesday !!,honest the mot was done on Saturday but the garage said they haven’t been able to log it on the system yet because it’s broken and aint working due to DVSA server repairs/updates over the bank holliday weekend !! DVSA, IF IT AINT BROKE..BREAK IT!

    Reply
  208. MOT SHAMBLES 27TH AUGUST 2015 On 18th August DVSA updated the mot logging on system from analogue to broadband supposedly to simplify and speed up the system,this should have happened on 19th!! the old system was supposed to run alongside this in case of problems as a backup but for some unknown reason the plug was pulled on this when the changeover was made. The new system worked for an hour and then crashed,22000 mot centres in the country logging mots on at the same time!! Server error kept being displayed, obviously not powerfull enough.!! The helpline number was useless it was never answered at 9p a minute with a useless recorded message .Eventually after an hour i received an e mail from DVSA that the system was not working and to use the new contingency testing procedure,this means writing every test result out by hand and issuing a written mot certificate that DVLA & DVSA have no record of and when the system is working again enter the results. It is so slow that it usually takes 15-20 minutes to enter the contingency test results per vehicle,its great fun when you are doing over 6 mots per day.Are we going to be compensated for this,i don’t think so. When your car tax expires at the end of August and your mot also runs out you may have to drive around with no tax or mot for a couple of days until it can be registered on the dvla database . Yes officer i know its Tuesday !!,honest the mot was done on Saturday but the garage said they haven’t been able to log it on the system yet because it’s broken and aint working due to DVSA server repairs/updates over the bank holliday weekend !! DVSA, IF IT AINT BROKE..BREAK IT!

    Reply
  209. Started really slow this morning but by lunch it was really going well, except I got an email saying I had done a test outside our listed times of business . I wonder why that was cheeky gits

    Reply
    • I think that happens when you enter tests in contingency. I know, a bit crap, but it does explain it.

      Reply
  210. Started really slow this morning but by lunch it was really going well, except I got an email saying I had done a test outside our listed times of business . I wonder why that was cheeky gits

    Reply
    • I think that happens when you enter tests in contingency. I know, a bit crap, but it does explain it.

      Reply
  211. Test recorded outside of business hours…..I think that happens when you enter the test under contingency.

    Reply
  212. Test recorded outside of business hours…..I think that happens when you enter the test under contingency.

    Reply
  213. I have paid for mot slots using my visa – visa amount has been taken but slots not registering on our system. We are running out of slots. I have been holding on the helpline now for 37 minutes! Its a disgrace.

    Reply
    • We’ve brought lots of slots at different times and none are going on but they have taken the money. It also takes 2 weeks to receive a refund. Don’t bother phoning helpline as they say there is nothing they can do and you just need to keep trying to buy. It’s ridiculous as a small business we can’t cope just giving them money for nothing!

      Reply
  214. I have paid for mot slots using my visa – visa amount has been taken but slots not registering on our system. We are running out of slots. I have been holding on the helpline now for 37 minutes! Its a disgrace.

    Reply
    • We’ve brought lots of slots at different times and none are going on but they have taken the money. It also takes 2 weeks to receive a refund. Don’t bother phoning helpline as they say there is nothing they can do and you just need to keep trying to buy. It’s ridiculous as a small business we can’t cope just giving them money for nothing!

      Reply
  215. how do you get through to the mot helpline on financial matters when it has been constantly busy for days

    Reply
  216. how do you get through to the mot helpline on financial matters when it has been constantly busy for days

    Reply
  217. Let’s cut to chase how much in compensation dvsa vosa or whoever is in charge going to pay £2000.00 per with sounds fair to me. What do other site managers think?

    Reply
  218. Let’s cut to chase how much in compensation dvsa vosa or whoever is in charge going to pay £2000.00 per with sounds fair to me. What do other site managers think?

    Reply
  219. We went live on the 26th of August, as a large and busy independent it has caused so much stress.
    Most customers have been very understanding so far as has the boss who not being a tester himself can’t really know how fustrating it is trying to keep up with work load but by the same token he is the one loosing money!
    It’s now 8 at night and the system is working fine but come 9 tomorrow morning it will by dreadful again,
    These people have surely had enough time to sort this system out but as they haven’t why keep putting more garages on it.
    Just dreadful!

    Reply
  220. We went live on the 26th of August, as a large and busy independent it has caused so much stress.
    Most customers have been very understanding so far as has the boss who not being a tester himself can’t really know how fustrating it is trying to keep up with work load but by the same token he is the one loosing money!
    It’s now 8 at night and the system is working fine but come 9 tomorrow morning it will by dreadful again,
    These people have surely had enough time to sort this system out but as they haven’t why keep putting more garages on it.
    Just dreadful!

    Reply

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