Motor Codes, the government-approved consumer watchdog for the automotive industry, has achieved a milestone for its online customer satisfaction survey tool with 500,000 customer satisfaction surveys of 7,500 garages now completed.
On the completion of work at any garage that is signed up to Motor Codes’ Chartered Trading Standards Institute-approved ‘service and repair code’, owners can submit feedback and score their experience of the maintenance carried out.
In return for the chance to win a £500 lifestyle voucher, owners can assess seven different contact points, from the booking process to the information provided by advisors.
From the data recorded during the past seven years for all surveys undertaken the total experience revealed as being an encouraging 9.3 out of ten.
Bill Fennell, Motor Codes managing director, said: “In today’s online era, it is commonplace for consumers to openly rate and leave their comments after either staying at a hotel or eating at a restaurant.
“We applied a similar philosophy a few years ago, and the customer satisfaction survey and garage finder have since proved extremely popular.”
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